Here’s a selection of our most frequently asked questions, carefully compiled for your reading pleasure. We sincerely hope you’ll find the answer you seek within this treasure trove of wisdom. However, if your query remains as elusive as a teabag in a builder’s brew, fear not! Simply pop over to our contact page and drop us a message. We’ll do our best to respond with the speed and efficiency of a British queue in motion—orderly, polite, and ever so slightly apologetic.
Shipping
Where do you ship to?
We only ship within the UK at this time.
How long does shipping take?
Most items are dispatched in 3-5 business days. We use Royal Mail Second Class post as standard, which is usually delivered in 3-5 working days but can take as long as 2 weeks at busy times. You can upgrade to First Class post at checkout if you prefer!
Returns
How do I return an item?
Drop us an email at hello@lemonypickle.co.uk if you want to return your item. You can find out more about our returns policy here.
How long does it take to process my return?
Returns will be processed in 3-5 days following receipt of the returned item.
Can I exchange for a different item?
Of course! Email us at hello@lemonypickle.co.uk in the first instance. Unfortunately earrings can't be exchanged unless they are faulty.
General
Are your earrings suitable for sensitive ears?
We use hypoallergenic earring posts, perfect for sensitive ears, and these are usually made from silver or gold plated stainless steel. Sterling silver ear wires are also available on request, for a small charge.
Do you really make everything yourself?
Yes! I own and operate my own laser cutter so all my jewellery is designed, manufactured and finished here in my workshop.
What are your earrings made from?
A mix of wood and acrylic - most of our stud earrings are made from wood, hand painted, and finished with a coat of resin. Most of our dangle earrings are made from premium acrylics.
How should I look after my earrings?
Both acrylic and wood are delicate, handmade items, but if you look after them they will last a long time. To keep your earrings in top condition, avoid water, perfume, and hairspray - put them on last! When not in use, store them in a bag or box to prevent dust and scratches.